Reporting Spam to AOL

[tomp]

We've recently become aware that a few customers are forwarding email for there domain to an AOL account. These same customers are then reporting some of the forwarded email as spam to AOL.

When an email is forward to AOL and it's reported as SPAM to AOL, AOL believes we (Myriad Network) are the originators of the unsolicited email and with enough complaints may block our IP from sending email to AOL customers.

If you are forwarding all of your email to AOL DO NOT report the forwarded email you receive through your domain as SPAM. If we receive a complaint from AOL we will warn you or the reseller once, and the second time your ability to forward any email to AOL will be removed.

When AOL blocks our IP address all the other customers on that same shared server are unable to send email to AOL customers. By reporting email you receive from your Myriad Network account as spam you are possibility denying service to quite a few other customers.

Tom

[tomp]

We continue to see forwarded emails from our servers to customer’s aol.com account being reported as spam. When enough of these emails are reported as spam our server gets blocked and everyone on that shared server is unable to send emails to aol.com until we go below the threshold set by AOL.

As of now, if we receive a complaint from AOL that is a forward from one of our shared servers we will disable that forward and email the offending customer. If it happens a second time you will permanently loose your ability to forward any emails to your AOL account.

-Tom

[tomp]

Please take a moment and remind all of your customers NOT to report emails that are forwarded through our servers as spam to AOL.

Thanks.

Tom