Network & Space Upgrade

[tomp]

Since moving into Equinix we have been sharing rack space with one other customer. With our sustained growth rate over the past year we quickly outgrew the space available and now require additional space in order to meet our current and future needs.

About 4 weeks ago we put an order in with Equinix for a new cabinet just for our gear. The cabinet was installed earlier today. The network cross connect from our provider have already been installed in the new cabinet. We hope to have confirmation of power installed to that cabinet tomorrow.

Provided the power is installed tomorrow, we will be scheduling a 20 minute maintenance window for next Saturday (February 26, 2005) during the day in order to move equipment into the new cabinet. The exact time during the day is still TBD however I would anticipate it to be around the 11am to noon time frame.

I realize an outage during the day is not ideal, however we require resources from both our Internet provider, Equinix and our own staff in order to facilitate a successful and quick move of servers and networking equipment. While the equipment is only moving about 15 feet, and we anticipate no difficulties whatsoever, it is nice to know if something does come up, the resources we may need, will be onsite and available.

We will send out an official email tomorrow provided we receive word about the power.

Tom

[tomp]

Following up to the above - I can confirm we will be moving our gear on March 5, 2005 starting at 9am. The entire move is expected to take about 30 minutes from start to finish. Please take this time to notify your customers.

A formal email will also follow shortly.

Thanks,

Tom

[nick]

This is part of the reason myriad network is so excellent, not only do you keep us up to date to the last detail! You guys are also trying to improve the service you offer us unlike some hosting companies I have come across.

I for one wont be worrying because I know you guys/gals have it all in hand and at the end of the day its going to benefit all of myriads users in one way or another.

Regards,
Nick

[dziku]

is this move done? i didn't see any changes in traceroute to servers...
what do you exacly doing today at 9 am ? :cool:

[nick]

They were moving all their gear into a new cabinet dedicated to them instead of sharing one with another customer.

I believe the upgrade went without a hitch, it seems all service has been resumed to normal, in less time that anticipated too! Once again goes to show how dedicated to customers they really are.

Regards,
Nick

[tomp]

Hi - the move is complete. We are having a couple of issues with IP addresses not routing. Very odd. If you are experiencing difficulties reaching your website or server please open a support ticket. We are continuing to investigate the issue.

Tom

[tomp]

A quick update - the issues we are seeing are limited to one of our web hosting servers and that server not properly routing packets for *some* IP's assigned to it.

Tom

[tomp]

Hi Folks - everything seems to be back to normal at this point. The issue with a couple of IP's not routing correct has been resolved and as far as I can tell we are green for go across all servers.

Thank you for your business and patience today.

Thomas Petersen
Myriad Network