Jeff
03-12-2007, 12:48 AM
The following email was sent to all webhosting and reseller customers that are hosted on the server enterprise.myriadnetwork.com on 02/22/07, and is being copied below for those whos emails bounced (9 that I've counted), and for those who may not have had an updated contact email listed in their cPanel:
Dear Customer,
The server that your account is hosted on in scheduled to be retired soon. In an effort to provide our customers with the highest
levels of server performance and stability, we will be transferring your accounts over to a new server.
Please do not be intimiated by the length of this email, or all of the information contained within. All of it basically
amounts to this: you are going to need to update DNS for your domains. Almost everything else covers commonly asked questions
regarding DNS.
* This includes Addon and Parked Domains in cPanel, because it applies to ALL domains for your account.
On Monday, February 26th, 2007, we will begin the process of migrating customers to the new server. Due to the fact that there
are multiple customers to migrate, the date on which your particular accounts will be migrated is undetermined. However,
it is important to note that we will be starting on the 26th and migrating customers until all customers have been set up
on the new server. We will be sending emails to our customers in at least 24 hours advance of when they will be migrated.
The purpose of this email is to inform you of how the migration will be taking place. It is imperative that you read and
understand this email. We will be happy to answer any questions you may have regarding the information Below.
* Please do not reply to this email. If you have a support question, please email our support helpdesk at
support at myriadnetwork.com
The new DNS/NAMESERVER information for your domains will be as follows
(do not update DNS until you have been informed of when you will be migrated):
// If you are a WEBHOSTING customer //
--------------------------------------
auth00.myriadnetwork.com ( 209.9.232.3 )
auth01.myriadnetwork.com ( 216.15.189.68 )
// If you are a RESELLER //
--------------------------------------
auth00.zone53.net ( 209.9.232.2)
auth01.zone53.net ( 216.15.189.67 )
* If you are unsure if you are a WEBHOSTING customer or a RESELLER, please refer to the PACKAGES below and note which
package applies to your account:
WEBHOSTING PACKAGES
-------------------
Smart Source
Value Source
One Source
Full Source
RESELLER PACKAGES
-------------------
Reseller 1
Reseller 2
Reseller 3
Reseller 4
These are the same packages as listed on the Myriad Network website - http://myriadnetwork.com
* If your package name does not match one of those, and is named something such as "undefined", or "beginner",
and if you are not sure if you are a reseller or webhosting customer, please email us at support at myriadnetwork.com
and we will tell you which DNS settings to apply.
* If you have access to WHM, you are a Reseller, and not a regular webhosting customer.
* * * ACCOUNT MIGRATION AND DNS CHANGES FAQ * * *
Q. How will my sites be migrated?
A. cPanel has a built in cPanel to cPanel account transfer migration utility.
We will be using that to move your accounts from the old server to the new one.
No action will be required on your part for this.
Q. What will be copied over?
A. Everything - web content, databases, email, mailing lists -- everything that
exists under your account will be copied to the new server.
Q. How do I update DNS?
A. Updating DNS is something Myriad Network has no control over whatsoever. This is something
that must be done by the customer, at the registrar (e.g., GoDaddy, Network Solutions, Dotster, etc).
Myriad Network does have a number of videos online in the Customer Portal under the section
"Making DNS Changes", each pertaining to a different popular registrar.
To see the videos, please go here: http://my.myriadnetwork.com
Q. I have custom nameservers. Does this mean I need to change them to the auth00/auth01 nameservers?
A. No. You can still use your custom nameservers. You will simply need to point them to the
corresponding IP addresses of the auth00/auth01 nameservers as listed above.
For example, let's say you have the following 2 nameservers currently set up for your account:
ns1.domain.com - 209.8.40.202
ns2.domain.com - 216.15.159.94
After the migration, they should be set up as follows:
IF YOU ARE A WEBHOSTING CUSTOMER
ns1.domain.com - 209.9.232.3
ns2.domain.com - 216.15.189.68
IF YOU ARE A RESELLER
ns1.domain.com - 209.9.232.2
ns2.domain.com - 216.15.189.67
Q. How can I verify that DNS was updated?
A. After you have updated DNS at your registrar (in other words -
after you have pointed your domains at the nameservers listed previously
in this email), you can verify your changes by replacing the string "myriadnetwork.com"
with your domain(s) in the URL below:
http://www.dnsstuff.com/tools/lookup.ch?name=myriadnetwork.com&type=NS
For example, if your domain was "test.com", you would want to use the following URL:
http://www.dnsstuff.com/tools/lookup.ch?name=test.com&type=NS
* Note the nameservers in the output.
* After making changes at your registrar, you will likely see the changes listed at
dnsstuff.com within just a few minutes. However, if you do not, please wait a few minutes and try again.
If after waiting a few hours you still don't see the changes listed at dnsstuff.com (which is highly
unlikely to happen if DNS was updated correctly), check the WHOIS information for your domain, and note
the nameservers:
A. Go to http://whois.net
B. In the top box labeled "WHOIS Lookup", enter the domain
D. Be sure to select the appropriate TLD (e.g., .com, .net, .org, etc)
C. Click "Go!"
* Look for the lines that say "Name Server:" and note the nameservers
If the nameservers don't show up as the ones listed above in this email, please
double check your nameserver information at the registrar.
* Note: if dnsstuff.com and/or whois.net show the new nameservers, this does not mean that your ISP's
DNS is updated. This simply means that you have applied the DNS updates properly. How long it will take your
ISP to update DNS depends completely on how their network is run. As such, we cannot say how long it will
take for your ISP's DNS to update.
Q. How long does DNS take to update?
A. Due to the way DNS works, there is no correct answer for this question. Let's say there are 2 visitors
to your websites: one from Canada, and one from Australia. The ISP of the person from Australia may have
their DNS information updated within minutes, while the ISP of the person in Canada may not have their DNS
information updated for several hours. As such, the person from Australia will be visiting your site(s) on
the NEW server within minutes, while the person from Canada may be visiting your site(s) on the old server
for a few hours. After DNS has been updated at their ISP, THEN they will be visiting your site(s) on the NEW
server.
So how will this affect email and database updates? Some email and other updates will be made on the OLD
server, even after you have updated DNS. As such, we will be leaving the old server online for at least a few
days after we migrate your account. This will give you the opportunity to still log into the old server to
check email and other things.
How can you check email and log into cPanel on the old server even after DNS has updated? Simple: you will
do just as you did when you first signed up, and that is to use the IP address for your account on the old
server. Let's say you are using mail.yourdomain.com in your email client (e.g., Outlook, Thunderbird, Eudora,
etc). To have TWO email accounts set up (1 for the old server, and 1 for the new server), change
mail.yourdomain.com with the IP address of your account. Do this for both accounts - the old and the new one.
To access cPanel, you would also use the IP address. e.g.,
https://209.8.31.275:2083 <- old server example
https://208.67.82.391:2083 <- new server example
* * * HOW TO TELL IF DNS IS UPDATED AT YOUR ISP OR ON YOUR COMPUTER * * *
Q. How will I know if DNS at my ISP/network is updated?
A. If you are using Windows, follow the instructions below:
1. Click "Start"
2. Click "Run"
3. Type: cmd (if you are using Win95/98, type: command)
* Now a DOS window should have just opened on your screen
4. Type: nslookup yourdomain.com
* Note the last few lines of output. It should look similiar to this:
Name: yourdomain.com
Address: 208.67.82.593
* Replace "yourdomain.com" with the name of your domain that has been migrated and that you have
updated DNS for
* The "Address:" line will show your NEW IP address once DNS has been updated by your ISP.
Do not expect to see the change immediately.
Do not expect to see the change immediately.
Only your ISP has control over how often DNS updates at your ISP. Myriad Network has no control over this.
The fastest DNS could update would be within minutes, and the longest it would take would be 3 days.
It is NOT likely to take 3 days. It is exceedingly more likely to happen within 24 hours than all other
possibilities.
* * * AFTER YOUR SITES HAVE BEEN TRANSFERRED, AND AFTER YOU HAVE UPDATED DNS * * *
Q. Help! Something isn't working properly!
A. We have done numerous cPanel account migrations, and know of a few issues that could potentially
arise as a result.
1. Since my sites have been moved, images are not displaying.
-- This is almost guaranteed to be due to incorrect paths being speficied in the images links in your
html files. e.g., if your paths look like this:
< img src = "/images/image001.jpg" >
that is incorrect. The correct path would be:
< img src = "images/image001.jpg" >
* Note: spaces were intentionally added to the img links above, so that your email client does not
try to parse the html. You would not, of course, use those spaces in the html.
The broken images issue will almost surely fix itself once DNS has propagated to your ISP.
2. I can't log into email/FTP/other
-- If you have hard coded the IP address of your account into your email/FTP/other client,
then it is likely to be using the OLD IP address. The solution is to start using the name of your
domain instead of the IP address. In other words, let's say you have configured the following POP or IMAP
account in Outlook:
Server: 209.8.31.293
Username: bob@test.com
Password: MsL4MBAJOLlF
Instead of using "209.8.31.293", you should be using "mail.test.com".
Note: this also applies to any web related content where you may have hard coded an IP address
instead of using the hostname. The only place this does NOT apply is in MySQL configuration files,
where you may have hard coded the IP address "127.0.0.1". That is perfectly correct and should not be changed.
3. I had a custom "A" or other record in a DNS zone that pointed to a remote host, and it is not in the
zone on the new server (this would mainly apply to Reseller customers).
-- cPanel has been aware of this issue since at least 2004-09-28. I personally spoke with a cPanel developer
about a month ago, and they state this issue is actively being worked by cPanel developers. We will try our
best to ensure all custom DNS records that point to remote servers are readded to the new zones on the new
server, but you will want to check your zones as well for completeness, and readd any missing entries.
4. I/my customers had multiple inboxes set up under Horde and they are no longer there.
-- The server your accounts are being moved to is using a different mail storage format that
is far more reliable and stable than the older one. The old server is using the "mbox" format, while
the new server is using "Maildir". Maildir has been around for many years, and unfortunately cPanel chose
to use "mbox" when they began developing their product. In short, there is nothing we can do about the issues
with Horde whatsoever. That said, we strongly recommend that you/your customers use an email client for
managing multiple inboxes. Such email clients include Outlook, Outlook Express, Thunderbird, and Eudora.
Q. I am having another issue that is not covered above.
A. Please open a ticket to the Myriad Network helpdesk by emailing support at myriadnetwork.com
and please be sure to state the exact issue in as much detail as possible. You will need to tell
us all steps for exactly how to reproduce the issue. Please be sure to provide any login details we may
need to investigate. This includes the afflicted domain name, as well as any usernames and passwords
necessary to reproduce the issue. You can submit this information to us securely via the following form:
https://secure.myriadnetwork.com/backend/acctpass.php?ticket=xxxxxx
where the "xxxxxx" represents your ticket number.
1. Open a ticket by emailing support at myriadnetwork.com
2. In the autoresponder email you will receive, note the ticket number (e.g., 28951439)
3. Browse to the following URL: https://secure.myriadnetwork.com/backend/acctpass.php?ticket=28951439
(remember to replace "28951439" with your ticket number)
4. Fill in the required information
* Be sure to doublecheck the ticket number when submitting your account information.
* * * CONCLUSION * * *
This email has covered the following:
- When you will need to update DNS for all of your domains
- How to update DNS (examples via video at http://my.myriadnetwork.com)
- How to verify DNS has been correctly updated
- How to verify DNS has been updated at your ISP/network
Please note that we will be doing everything possible to ensure the smoothest transition
of your account(s) as possible. It is entirely possible something will not go as expected. If
this is the case, please open a ticket at our helpdesk by emailing support at myriadnetwork.com
and we will assist with whatever possible within our control.
Finally, to view your site(s) as they exist on the new server, after the account migration has taken
place, and before DNS has been updated at your ISP/network, you can visit your site(s) via IP address:
http://208.67.82.491 <- example, replace with your IP address
Your new IP address(es) will be emailed to you after the migration is complete.
If you have any questions, please feel free to let us know by contacting our helpdesk via support at myriadnetwork.com
* * *IF YOU HAVE ALREADY BEEN MIGRATED AWAY FROM THE SERVER PREVIOUSLY, AND FEEL THIS EMAIL IS IN ERROR, OR IF YOU ARE UNSURE OF WHAT SERVER YOU ARE ON, PLEASE CONTACT US FIRST BEFORE MAKING ANY CHANGES! * * *
* If your domain was registered through Myriad Network, and if we control the domain ourselves, then Myriad Network
* will handle updating DNS for your domain(s). It is still important, however, that you review this email so that you are
* aware that your accounts are being migrated to a new server.
Thanks.
If you have any questions, please contact our helpdesk, thanks.
Dear Customer,
The server that your account is hosted on in scheduled to be retired soon. In an effort to provide our customers with the highest
levels of server performance and stability, we will be transferring your accounts over to a new server.
Please do not be intimiated by the length of this email, or all of the information contained within. All of it basically
amounts to this: you are going to need to update DNS for your domains. Almost everything else covers commonly asked questions
regarding DNS.
* This includes Addon and Parked Domains in cPanel, because it applies to ALL domains for your account.
On Monday, February 26th, 2007, we will begin the process of migrating customers to the new server. Due to the fact that there
are multiple customers to migrate, the date on which your particular accounts will be migrated is undetermined. However,
it is important to note that we will be starting on the 26th and migrating customers until all customers have been set up
on the new server. We will be sending emails to our customers in at least 24 hours advance of when they will be migrated.
The purpose of this email is to inform you of how the migration will be taking place. It is imperative that you read and
understand this email. We will be happy to answer any questions you may have regarding the information Below.
* Please do not reply to this email. If you have a support question, please email our support helpdesk at
support at myriadnetwork.com
The new DNS/NAMESERVER information for your domains will be as follows
(do not update DNS until you have been informed of when you will be migrated):
// If you are a WEBHOSTING customer //
--------------------------------------
auth00.myriadnetwork.com ( 209.9.232.3 )
auth01.myriadnetwork.com ( 216.15.189.68 )
// If you are a RESELLER //
--------------------------------------
auth00.zone53.net ( 209.9.232.2)
auth01.zone53.net ( 216.15.189.67 )
* If you are unsure if you are a WEBHOSTING customer or a RESELLER, please refer to the PACKAGES below and note which
package applies to your account:
WEBHOSTING PACKAGES
-------------------
Smart Source
Value Source
One Source
Full Source
RESELLER PACKAGES
-------------------
Reseller 1
Reseller 2
Reseller 3
Reseller 4
These are the same packages as listed on the Myriad Network website - http://myriadnetwork.com
* If your package name does not match one of those, and is named something such as "undefined", or "beginner",
and if you are not sure if you are a reseller or webhosting customer, please email us at support at myriadnetwork.com
and we will tell you which DNS settings to apply.
* If you have access to WHM, you are a Reseller, and not a regular webhosting customer.
* * * ACCOUNT MIGRATION AND DNS CHANGES FAQ * * *
Q. How will my sites be migrated?
A. cPanel has a built in cPanel to cPanel account transfer migration utility.
We will be using that to move your accounts from the old server to the new one.
No action will be required on your part for this.
Q. What will be copied over?
A. Everything - web content, databases, email, mailing lists -- everything that
exists under your account will be copied to the new server.
Q. How do I update DNS?
A. Updating DNS is something Myriad Network has no control over whatsoever. This is something
that must be done by the customer, at the registrar (e.g., GoDaddy, Network Solutions, Dotster, etc).
Myriad Network does have a number of videos online in the Customer Portal under the section
"Making DNS Changes", each pertaining to a different popular registrar.
To see the videos, please go here: http://my.myriadnetwork.com
Q. I have custom nameservers. Does this mean I need to change them to the auth00/auth01 nameservers?
A. No. You can still use your custom nameservers. You will simply need to point them to the
corresponding IP addresses of the auth00/auth01 nameservers as listed above.
For example, let's say you have the following 2 nameservers currently set up for your account:
ns1.domain.com - 209.8.40.202
ns2.domain.com - 216.15.159.94
After the migration, they should be set up as follows:
IF YOU ARE A WEBHOSTING CUSTOMER
ns1.domain.com - 209.9.232.3
ns2.domain.com - 216.15.189.68
IF YOU ARE A RESELLER
ns1.domain.com - 209.9.232.2
ns2.domain.com - 216.15.189.67
Q. How can I verify that DNS was updated?
A. After you have updated DNS at your registrar (in other words -
after you have pointed your domains at the nameservers listed previously
in this email), you can verify your changes by replacing the string "myriadnetwork.com"
with your domain(s) in the URL below:
http://www.dnsstuff.com/tools/lookup.ch?name=myriadnetwork.com&type=NS
For example, if your domain was "test.com", you would want to use the following URL:
http://www.dnsstuff.com/tools/lookup.ch?name=test.com&type=NS
* Note the nameservers in the output.
* After making changes at your registrar, you will likely see the changes listed at
dnsstuff.com within just a few minutes. However, if you do not, please wait a few minutes and try again.
If after waiting a few hours you still don't see the changes listed at dnsstuff.com (which is highly
unlikely to happen if DNS was updated correctly), check the WHOIS information for your domain, and note
the nameservers:
A. Go to http://whois.net
B. In the top box labeled "WHOIS Lookup", enter the domain
D. Be sure to select the appropriate TLD (e.g., .com, .net, .org, etc)
C. Click "Go!"
* Look for the lines that say "Name Server:" and note the nameservers
If the nameservers don't show up as the ones listed above in this email, please
double check your nameserver information at the registrar.
* Note: if dnsstuff.com and/or whois.net show the new nameservers, this does not mean that your ISP's
DNS is updated. This simply means that you have applied the DNS updates properly. How long it will take your
ISP to update DNS depends completely on how their network is run. As such, we cannot say how long it will
take for your ISP's DNS to update.
Q. How long does DNS take to update?
A. Due to the way DNS works, there is no correct answer for this question. Let's say there are 2 visitors
to your websites: one from Canada, and one from Australia. The ISP of the person from Australia may have
their DNS information updated within minutes, while the ISP of the person in Canada may not have their DNS
information updated for several hours. As such, the person from Australia will be visiting your site(s) on
the NEW server within minutes, while the person from Canada may be visiting your site(s) on the old server
for a few hours. After DNS has been updated at their ISP, THEN they will be visiting your site(s) on the NEW
server.
So how will this affect email and database updates? Some email and other updates will be made on the OLD
server, even after you have updated DNS. As such, we will be leaving the old server online for at least a few
days after we migrate your account. This will give you the opportunity to still log into the old server to
check email and other things.
How can you check email and log into cPanel on the old server even after DNS has updated? Simple: you will
do just as you did when you first signed up, and that is to use the IP address for your account on the old
server. Let's say you are using mail.yourdomain.com in your email client (e.g., Outlook, Thunderbird, Eudora,
etc). To have TWO email accounts set up (1 for the old server, and 1 for the new server), change
mail.yourdomain.com with the IP address of your account. Do this for both accounts - the old and the new one.
To access cPanel, you would also use the IP address. e.g.,
https://209.8.31.275:2083 <- old server example
https://208.67.82.391:2083 <- new server example
* * * HOW TO TELL IF DNS IS UPDATED AT YOUR ISP OR ON YOUR COMPUTER * * *
Q. How will I know if DNS at my ISP/network is updated?
A. If you are using Windows, follow the instructions below:
1. Click "Start"
2. Click "Run"
3. Type: cmd (if you are using Win95/98, type: command)
* Now a DOS window should have just opened on your screen
4. Type: nslookup yourdomain.com
* Note the last few lines of output. It should look similiar to this:
Name: yourdomain.com
Address: 208.67.82.593
* Replace "yourdomain.com" with the name of your domain that has been migrated and that you have
updated DNS for
* The "Address:" line will show your NEW IP address once DNS has been updated by your ISP.
Do not expect to see the change immediately.
Do not expect to see the change immediately.
Only your ISP has control over how often DNS updates at your ISP. Myriad Network has no control over this.
The fastest DNS could update would be within minutes, and the longest it would take would be 3 days.
It is NOT likely to take 3 days. It is exceedingly more likely to happen within 24 hours than all other
possibilities.
* * * AFTER YOUR SITES HAVE BEEN TRANSFERRED, AND AFTER YOU HAVE UPDATED DNS * * *
Q. Help! Something isn't working properly!
A. We have done numerous cPanel account migrations, and know of a few issues that could potentially
arise as a result.
1. Since my sites have been moved, images are not displaying.
-- This is almost guaranteed to be due to incorrect paths being speficied in the images links in your
html files. e.g., if your paths look like this:
< img src = "/images/image001.jpg" >
that is incorrect. The correct path would be:
< img src = "images/image001.jpg" >
* Note: spaces were intentionally added to the img links above, so that your email client does not
try to parse the html. You would not, of course, use those spaces in the html.
The broken images issue will almost surely fix itself once DNS has propagated to your ISP.
2. I can't log into email/FTP/other
-- If you have hard coded the IP address of your account into your email/FTP/other client,
then it is likely to be using the OLD IP address. The solution is to start using the name of your
domain instead of the IP address. In other words, let's say you have configured the following POP or IMAP
account in Outlook:
Server: 209.8.31.293
Username: bob@test.com
Password: MsL4MBAJOLlF
Instead of using "209.8.31.293", you should be using "mail.test.com".
Note: this also applies to any web related content where you may have hard coded an IP address
instead of using the hostname. The only place this does NOT apply is in MySQL configuration files,
where you may have hard coded the IP address "127.0.0.1". That is perfectly correct and should not be changed.
3. I had a custom "A" or other record in a DNS zone that pointed to a remote host, and it is not in the
zone on the new server (this would mainly apply to Reseller customers).
-- cPanel has been aware of this issue since at least 2004-09-28. I personally spoke with a cPanel developer
about a month ago, and they state this issue is actively being worked by cPanel developers. We will try our
best to ensure all custom DNS records that point to remote servers are readded to the new zones on the new
server, but you will want to check your zones as well for completeness, and readd any missing entries.
4. I/my customers had multiple inboxes set up under Horde and they are no longer there.
-- The server your accounts are being moved to is using a different mail storage format that
is far more reliable and stable than the older one. The old server is using the "mbox" format, while
the new server is using "Maildir". Maildir has been around for many years, and unfortunately cPanel chose
to use "mbox" when they began developing their product. In short, there is nothing we can do about the issues
with Horde whatsoever. That said, we strongly recommend that you/your customers use an email client for
managing multiple inboxes. Such email clients include Outlook, Outlook Express, Thunderbird, and Eudora.
Q. I am having another issue that is not covered above.
A. Please open a ticket to the Myriad Network helpdesk by emailing support at myriadnetwork.com
and please be sure to state the exact issue in as much detail as possible. You will need to tell
us all steps for exactly how to reproduce the issue. Please be sure to provide any login details we may
need to investigate. This includes the afflicted domain name, as well as any usernames and passwords
necessary to reproduce the issue. You can submit this information to us securely via the following form:
https://secure.myriadnetwork.com/backend/acctpass.php?ticket=xxxxxx
where the "xxxxxx" represents your ticket number.
1. Open a ticket by emailing support at myriadnetwork.com
2. In the autoresponder email you will receive, note the ticket number (e.g., 28951439)
3. Browse to the following URL: https://secure.myriadnetwork.com/backend/acctpass.php?ticket=28951439
(remember to replace "28951439" with your ticket number)
4. Fill in the required information
* Be sure to doublecheck the ticket number when submitting your account information.
* * * CONCLUSION * * *
This email has covered the following:
- When you will need to update DNS for all of your domains
- How to update DNS (examples via video at http://my.myriadnetwork.com)
- How to verify DNS has been correctly updated
- How to verify DNS has been updated at your ISP/network
Please note that we will be doing everything possible to ensure the smoothest transition
of your account(s) as possible. It is entirely possible something will not go as expected. If
this is the case, please open a ticket at our helpdesk by emailing support at myriadnetwork.com
and we will assist with whatever possible within our control.
Finally, to view your site(s) as they exist on the new server, after the account migration has taken
place, and before DNS has been updated at your ISP/network, you can visit your site(s) via IP address:
http://208.67.82.491 <- example, replace with your IP address
Your new IP address(es) will be emailed to you after the migration is complete.
If you have any questions, please feel free to let us know by contacting our helpdesk via support at myriadnetwork.com
* * *IF YOU HAVE ALREADY BEEN MIGRATED AWAY FROM THE SERVER PREVIOUSLY, AND FEEL THIS EMAIL IS IN ERROR, OR IF YOU ARE UNSURE OF WHAT SERVER YOU ARE ON, PLEASE CONTACT US FIRST BEFORE MAKING ANY CHANGES! * * *
* If your domain was registered through Myriad Network, and if we control the domain ourselves, then Myriad Network
* will handle updating DNS for your domain(s). It is still important, however, that you review this email so that you are
* aware that your accounts are being migrated to a new server.
Thanks.
If you have any questions, please contact our helpdesk, thanks.